Get all your questions answered on the Squire John's frequently asked questions page. If you are concerned about shipping, picking up your order, warranties or returns we have you covered.

Pick Up In-Store

We will hold your purchase for 10 days. Once 10 days have passed and the order has not been picked up your credit card will be refunded.

At the moment we do not offer order online pick up in store with our ski club locations.

Please come to the main store off of Highway 26 to pick up your orders.

Orders are processed within 72 hours. Pickup details will be provided in your confirmation email.

Depending on what information you entered on check out we will send you either an email, SMS text message or both letting you know that your order is ready for pickup.

Local Delivery

At the moment, we offer local delivery for BBQ's and Furniture.

Yes, local delivery is free if you live within 30 km of our Main Store off Highway 26.

Please reach out to or call (705) 445-1130

We deliver furniture and bbqs between the hours of 10 am and 3:30 pm. We make local deliveries on the same days our store is open.

Once our truck is loaded with your order you will be notified by text, email or both.

If you need to cancel your delivery please email or call (705) 445-1130.


You have 30 days from the date your order was placed to return it for an exchange or store credit.

You have 7 days from the date of purchase to qualify for a full refund.

Unworn, no stains, tag on & proof of purchase.

We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged.

Special/Custom Orders

We can do customer request. It will all depend on the brand. It will typically take 7-10 business days. We cannot guarantee that the brand has extra stock but we will try our best. Please email or call (705) 445-1130 to see about a custom order.


Every brand we carry has a different warranty policy. Please email us your questions concerning your warranty to

Customer support

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